Scottish Ministers developed the Health and Social Care Standards for services such as ours to ensure everyone in Scotland receives the same high quality of care delivery regardless of where they live.

The Health and Social Care Standards set out what you should expect when using health, social care or social work services in Scotland.  They seek to provide better outcomes for everyone; to ensure that individuals are treated with respect and dignity, and that the basic human rights we are all entitled to be upheld.

Underpinned by five principles:

  1. dignity and respect
  2. compassion
  3. be included
  4. responsive care
  5. support and wellbeing

The Standards are based on five headline outcomes:

  1. I experience high quality care and support that is right for me
  2. I am fully involved in all decisions about my care and support
  3. I have confidence in the people who support and care for me
  4. I have confidence in the organisation providing my care and support
  5. I experience a high quality environment if the organisation provides the premises

The Standards explain what you can expect from any care service you use, written from the point of view of the person using the service.  They also help you raise concerns or complaints.

For more information you can call the Care Inspectorate on 0345 600 9527, or visit their website at

The information we keep about you

We will treat all information about you as confidential under the terms of the Data Protection Act 1998. We will not share any information about you without getting your permission first.

If you would like to see your personal files that we have for you, please contact your Care at Home Organiser to discuss or email

Other relevant information

As personal care is free in Scotland, there will be no charge for your service.