How can I access this service?

Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support

Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.

Contact is via Single Point of Access by phoning the below telephone numbers during opening times.

Dumbarton: 01389 776499

Clydebank: 01389 811760

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

What is the criteria for applying?

Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.

The practitioner will complete a screening which assesses if the person is eligible for support via HSCP.

A person must have a substantial or critical need to be eligible for support via HSCP.

If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.

What does this service offer?

There are 4 options for delivery of support under self-directed support. These will be explained to you during the assessment and support planning process.

If you choose for the HSCP to arrange care on your behalf (option 3) our Care at Home service can provide:

  • Assistance with personal care
  • Assistance with meal preparation

If you choose one of the other support options, how this can be used to meet your outcomes will be explored with your allocated worker.

Link to further information

Care at Home | West Dunbartonshire Council (west-dunbarton.gov.uk)

What is SDS? - West Dunbartonshire HSCP (wdhscp.org.uk)

Is there a charge?

Yes for meal delivery at £2.50

If you are eligible for an indicative budget via SDS and use this for non-personal care support this is chargeable- a financial assessment will determine the charge. View the Charging Policy 

Timescale

You should be contacted by the duty worker within 48 hours of initial contact.

The MLA screening process will determine if there is an urgent need for the service.

If there is not an urgent need the person will be placed on the waiting list for full assessment.

The cut off time for referrals is Friday at 2.30PM for Care at Home.

How will I be contacted?

A practitioner will contact you after the duty team have gathered the required details.

How can I access this service?

Complete the form in the following link: - Applying for Sheltered Housing | West Dunbartonshire Council (west-dunbarton.gov.uk)

What is the criteria for applying?

  • Be aged 60 or over
  • Access to Community Alarm and the presence of a Sheltered Housing Supervisor(the complexes are not manned 24/7)
  • Be able to live independently in your own home (with the help of community care services)

Is there an assessment? 

Your Housing application will be assessed by the housing team and you’ll be placed on the waiting list appropriately.

What does this service offer?

  • Social activities to combat social isolation are available.
  • Support to live independently at home.
  • Company from other people that live within the complex

Link to further information

Sheltered Housing | West Dunbartonshire Council (west-dunbarton.gov.uk)

Is there a charge?

Normal rent charge.

Timescale

Will be placed on a waiting list and depending what complex of choice you would like to stay in depends how long you will have to wait.

How will I be contacted?

A housing Officer will contact you to view a property when you have been selected as suitable for the vacancy.

How can I access this service?

There is a team of Social Workers and Social Work Assistants who will be notified by hospital staff when you are in hospital.

What is the criteria for applying?

A person must have a substantial or critical need to be eligible for a service.Is there an assessment? 

Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support

Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.

What does this service offer?

The service can be a range of services and is based on the persons needs so they can live independently at home or in a Care Home.

Link to further information

Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)

Is there a charge?

No

Timescale

There is no timescale, as the assessment is based on your needs and when you will be discharged from hospital.

How will I be contacted?

A social work assistant, or sometimes known as an Early Assessor, will make contact with you while in hospital to ascertain if a HSCP service is required.

How can I access this service?

Contact is via duty by phoning the below telephone numbers during opening times.

Dumbarton: 01389 776499

Clydebank: 01389 811760

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

What is the criteria for applying?

Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.

The practitioner will complete an screening which allow assess if the person is eligible for the service.

A person must have a substantial or critical need to be eligible for a service.

Is there an assessment?

Once a person is eligible a My Life Assessment will be completed.  Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. 

What does this service offer?

Care homes provide 24 hour care.

  • Residential care homes have trained staff and a community nurse can visit when needed.
  • Nursing care homes have trained staff including nurses.

A care home may be the best choice:

  • if you can no longer cope in your own home
  • if you need 24 hour care.

It can sometimes be possible to arrange a place in a care home outside the West Dunbartonshire Council area if you have family or people you would like to be near and the care home is suitable to meet your assessed needs.

Link to further information

Care Homes - West Dunbartonshire HSCP (wdhscp.org.uk)

Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)

Is there a charge?

Yes

Timescale

TBC.

How will I be contacted?

A practitioner will contact you after the duty team have gathered the required details.

How can I access this service?

Referral is via the GP.

What is the criteria for applying?

Those over 65 experiencing mental health difficulties which are causing significant impact on their day to day living.

Individuals 65 or under experiencing memory issues that do not appear to be the result of other physical or mental health difficulties.

Is there an assessment?

For those eligible for assessment they will have a full mental health assessment completed.

The multi-disciplinary team will discuss which discipline would be the most suitable to carry out this mental health assessment . This may be carried out by Medical practitioner, psychologist or mental health nurse.

What does this service offer?

Assessment, support and treatment for severe and enduring mental health issues

This may include:

assessment from our occupational therapists and psychotherapists to consider possible aids and adaptions to promote your independence and help with your day to day functioning

- 1 years Post diagnostic support for those recently diagnosed with dementia

- a duty system which is open 9 am to 5 pm

Link to further information

N/A

Is there a charge?

No

Timescale

Routine referrals which have been deemed suitable for nursing assessment in the first instance would normally be seen within 4-6 weeks.

Referrals deemed urgent will be seen within 5 working days

How will I be contacted?

You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.

How can I access this service?

Contact individual District Nursing Teams 

RED -  0141 531 6352

GREEN - 0141 531 6311

YELLOW -  0141 531 6303

PURPLE -  0141 531 6303


OLD KILPATRICK - 0141 531 6305

BLUE - 0141 531 6385

ORANGE - 0141 531 6305

LEVENSIDE - 01389 811838

DUNN - 01389 811843

McDevitt - 01389 811839

RIVERBANK/ALCLUITH - 01389 811816

LENNOX - 01389 828315

INCHCRUIN -  01389 828315

OAKVIEW - 01389 828311

LOCH LOMOND - 01389 828318

DN Weekend/Public Holidays Dumbarton/Alexandria

08:30 - 16:30

01389 828307

DN Weekend/Public Holidays Clydebank:

08:30 - 16:30

0141 531 6313

DN OOH service - 7 days per week 16:30 - 08:30

01389 828307

What is the criteria for applying?

Patient who receive a palliative diagnosis 

·         Who are housebound.

Is there an assessment?

Comprehensive nursing assessment.

What does this service offer?

Support visits for patient who are recently diagnosed.

Disconnection of chemotherapy pumps. 

Management of palliative symptoms, including Just In Case Medications and Syringe Drivers.

Patient, family and carer support for the dying patient.

Continence Assessment if required.

Wound management if required.

Equipment if appropriate.

Referral to other palliative and support services if appropriate.

Nursing staff contactable 24hrs per day.

Link to further information

District Nursing - West Dunbartonshire HSCP (wdhscp.org.uk)

Is there a charge?

No

Timescale

 A timescale will be provided based on the care required.

How will I be contacted?

A referral is via telephone call. A nurse will contact service user, if the referral is not a direct referral from service user.

Launches in Autumn 2023. More Information will be provided.

How can I access this service?

Contact is via duty by phoning the below telephone numbers during opening times.

Dumbarton: 01389 776499

Clydebank: 01389 811760

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

What is the criteria for applying?

Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.

The practitioner will complete a triage process to determine if the person is eligible for the service and whether there is an urgent need.

A person must have a substantial or critical need to be eligible for a service.

Is there an assessment?

An assessment will be completed by the appropriate practitioner to determine how best to support adults and those who care for them, so that people can live as independently as possible in the community. 

What does this service offer?

Equipment and aids to support independence at home.

Exercise plan from Physio staff.

Support from Rehab Support Worker as appropriate.

Link to further information

Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)

Is there a charge?

No

Timescale

You should be contacted by the duty worker within 48 hours of initial contact.

If there is not an urgent need the person will be placed on the waiting list for full assessment.

How will I be contacted?

A practitioner will contact you after the duty team have gathered the required details.

How can I access this service?

Contact is via duty by phoning the below telephone numbers during opening times.

Dumbarton: 01389 776499

Clydebank: 01389 811760

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

What is the criteria for applying?

Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.

The practitioner will complete an screening which allow assess if the person is eligible for the service.

A person must have a substantial or critical need to be eligible for a service.

Is there an assessment?

Once a person is eligible a My Life Assessment will be completed.  Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. 

What does this service offer?

Care homes provide 24 hour care.

  • Residential care homes have trained staff and a community nurse can visit when needed.
  • Nursing care homes have trained staff including nurses.

A care home may be the best choice:

  • if you can no longer cope in your own home.
  • if you need 24 hour care.

It can sometimes be possible to arrange a place in a care home outside the West Dunbartonshire Council area if you have family or people you would like to be near and the care home is suitable to meet your assessed needs.

Link to further information

Care Homes - West Dunbartonshire HSCP (wdhscp.org.uk)

Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)

Is there a charge?

Yes

Timescale

TBC

How will I be contacted?

A practitioner will contact you after the duty team have gathered the required details.

How can I access this service?

In order to better understand how caring may be impacting on you, it is necessary to complete an Adult Carer Assessment and Support Plan (ACASP).  Guidance to help you complete the form is available here. 

Upon completion of the form, it should be emailed to Carers of West Dunbartonshire -  acasp@carerswd.org.

Carers of West Dunbartonshire can also help you complete the form.

What is the criteria for applying?

Yes the Carer must meet the unpaid Carers eligibility criteria -  Eligibility Criteria for Adult Carers - West Dunbartonshire HSCP (wdhscp.org.uk)

Is there an assessment?

Yes an Adult Carer Assessment and Support Plan will be completed -  Adult Carer Assessment and Support Plan - West Dunbartonshire HSCP (wdhscp.org.uk)

What does this service offer?

 NHSGGC - Carers: There is support available - YouTube

Link to further information

Eligibility Criteria for Adult Carers - West Dunbartonshire HSCP (wdhscp.org.uk)

Adult Carer Assessment and Support Plan - West Dunbartonshire HSCP (wdhscp.org.uk)

public_acasp.pdf (wdhscp.org.uk)

Is there a charge?

No

Timescale

Carers of West Dunbartonshire aim to engage with service users within 28 days of being registered with them but on average make contact within 10 days. 

How will I be contacted?

Either a practitioner from WDC or a member of the carers of West Dunbartonshire will be in touch.

How can I access this service?

Contact is via Community Learning Disability Team duty by phoning the below telephone numbers during opening times.

0141 232 2190

Opening times

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

What is the criteria for applying?

Once contact is made the worker will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.

The practitioner will complete an screening which allow assess if the person is eligible for the service.

A person must have a substantial or critical need to be eligible for a service.

Is there an assessment?

Once a person is eligible a My Life Assessment will be completed.  Following an assessment the team can provide the help and support to adults and those who care for them, so that people can identify and access a service that will support them to live as independently as possible within the community.

What does this service offer?

Supported Living assists people with all aspects of daily living and Housing Support, including:

  • Assistance with personal care
  • Assistance with meal preparation
  • Assistance with social activities
  • Assistance with maintaining a household and tenancy
  • Assistance to meet outcomes and life goals.

Link to further information

Learning Disability - West Dunbartonshire HSCP (wdhscp.org.uk)

Is there a charge?

Yes, depending on income.

Timescale

Variable depending on availability of suitable accommodation matched to your need and support requirement.

How will I be contacted?

A practitioner will contact you after the duty team have gathered the required details.

How can I access this service?

Opening times

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

How do I get in contact?

Email: CAlarm.admin@west-dunbarton.gov.uk

Online referral form: Application for Telecare Service - My West Dunbartonshire (west-dunbarton.gov.uk)

Telephone: 0141 232 2316

What is the criteria for applying?

There is no criteria, if the person thinks the service will benefit them, then the person can be reviewed to see what type of telecare would benefit them.

Is there an assessment?

Telecare team will conduct an assessment to ensure the appropriate equipment is installed if appropriate.

What does this service offer?

The community alarm service is delivered to a wide range of service user groups, priority will be given to those:

  • People who are at risk of being admitted to hospital or care;
  • People who require support to aid an early discharge from hospital;
  • People who are terminally ill.

The community alarm service is staffed 24 hours per day, 365 days per year.  Each call is prioritised and assessed as per the nature of the emergency.

Link to further information

Telecare Service/Community Alarm | West Dunbartonshire Council (west-dunbarton.gov.uk)

Is there a charge?

Yes - £5.90 per week.

Timescale

Telecare team will conduct an assessment to ensure the appropriate equipment is installed if appropriate.

How will I be contacted?

Telecare service will phone to arrange appointments/install.

How can I access this service?

Complete Care at Home referral form on Track Care.

What is the criteria for applying?

The service user must have a critical or substantial need for Care at Home

What does this service offer?

Personal care only.

Is there a charge?

Personal care is free in Scotland.

Timescale

Once the form has been submitted on Micro Strategy, the Care at Home Organisers require 48 hours before a response is provided when the package of care can be provided.

The cut off time for a referral to be submitted on a Friday is 2.30PM. If a referral is provided after this time, then the 48 hours will begin on Monday.

How will I be contacted?

An organiser will contact you to discuss an assessment of your personal care needs.

How can I access this service?

Access is via Social work referral or transitions process through school.  

Contact telephone number is 0141 232 2190  Monday to Friday 9am – 4:45pm. Please request for Duty Social Work.

What is the criteria for applying?

A practitioner will complete a screening which assesses if the person is eligible for support via HSCP.

A person must have a substantial or critical need to be eligible for support via HSCP.

If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.

What does this service offer?

Dumbarton Centre offers building based services with some community based activities if suitable for the service user. A variety of opportunities and activities are available both inside and within the building gardens. Specialist equipment is available in the building for those who require this for example track hoists, physiotherapy profile beds, two sensory rooms and rebound therapy. There is also an accessible training kitchen.  

All service users will receive a person centred outcome focused support plan. As part of the HSCP service users will have access to health professionals and can be refereed by centre staff.  Lunch can be provided at an additional cost and special dietary needs can be accommodated.  Staff are highly trained and experienced to support with a variety of individual needs.

Dumbarton Day Centre is open Mon-Thurs 9.15-15.00 and Friday 9.15-14.00.

Is there a charge?

Dumbarton Centre will incur a Day Services charge set out by the local authority annually. An assisted transport form will be completed at time of referral and if it assessed transport is required this will incur a transport charge. Lunch is currently available at a charge. Packed lunch can also be brought in if preferred.  All details can be found in the HSCP charging policy View the Charging Policy All services will be invoiced directly on a monthly basis.

Timescale

There is no specific timescale for services. It is dependent on availability across both services.

How will I be contacted?

A Social Worker will contact you to carry out initial assessments and arrange any follow up meetings.

How can I access this service?

Access is via Social work referral or transitions process through school.  

Contact telephone number is 0141 232 2190  Monday to Friday 9am – 4:45pm. Please request for Duty Social Work.

What is the criteria for applying?

A practitioner will complete a screening which assesses if the person is eligible for support via HSCP.

A person must have a substantial or critical need to be eligible for support via HSCP.

If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.

What does this service offer?

Community Connections provide community based and housing support services for those who do not require the security and facilities available within a building base. Community Connections also facilitate two groups and attend various group support activities, 1-1 support where assessed as being required can also be provided.

Community Connections can provide support 7 days a week between the hours of 7:00 and 21:00. Staff are highly trained and experienced. Housing support services can be offered in order to allow service the support they need to maintain their own tenancies.

Is there a charge?

Day service charge for Community Connections will be assessed on the amount paid to all service providers by the individual.  All services will be invoiced directly on a monthly basis. View the Charging Policy 

Timescale

There is no specific timescale for services. It is dependent on availability across both services.

How will I be contacted?

A Social Worker will contact you to carry out initial assessments and arrange any follow up meetings.

How can I access this service?

Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support.

Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.

Contact is via Single Point of Access by phoning the below telephone numbers during opening times.

Dumbarton: 01389 776499

Clydebank: 01389 811760

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

What is the criteria for applying?

Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.

The practitioner will complete a screening which assesses if the person is eligible for support via HSCP.

A person must have a substantial or critical need to be eligible for support via HSCP.

If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.

What does this service offer?

Day services can help individuals stay active, meet with other people and give carers a break. People may only access these services for a short while, for example to regain confidence after a fall or spell in hospital.

Link to further information

N/A

Is there a charge?

Yes there is a charge of £4.70 per session.

If you are eligible for an indicative budget via SDS and use this for non-personal care support this is chargeable- a financial assessment will determine the charge. View the Charging Policy.

Timescale

You should be contacted by the duty worker within 48 hours of initial contact.

The MLA screening process will determine if there is an urgent need for the service.

If there is not an urgent need the person will be placed on the waiting list for full assessment.

How will I be contacted?

A practitioner will contact you after the duty team have gathered the required details.

How can I access this service?

Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support.

Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.

Contact is via Single Point of Access by phoning the below telephone numbers during opening times.

Dumbarton: 01389 776499

Clydebank: 01389 811760

Monday - Thursday 8.45am-4.45pm

Friday: 8.45am-3.55pm

What is the criteria for applying?

Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.

The practitioner will complete a screening which assesses if the person is eligible for support via HSCP.

A person must have a substantial or critical need to be eligible for support via HSCP.

If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.

What does this service offer?

There are 4 options for delivery of support under self-directed support. These will be explained to you during the assessment and support planning process.

Based on your needs, the Social worker will determine services which will suit your needs.

Example services are:

  • Independent living
  • Mobility - getting around
  • Care at Home
  • Daycare
  • Exercise programmes
  • Nursing care
  • Respite
  • Falls prevention
  • Arranging packages of care and community alarms
  • Healthy living

Link to further information

What is SDS? - West Dunbartonshire HSCP (wdhscp.org.uk)

Is there a charge?

Yes and no, depending on the service to meet your outcomes may result in a charge.

If you are eligible for an indicative budget via SDS and use this for non-personal care support this is chargeable- a financial assessment will determine the charge. View the Charging Policy.

Timescale

You should be contacted by the duty worker within 48 hours of initial contact.

The MLA screening process will determine if there is an urgent need for the service.

If there is not an urgent need the person will be placed on the waiting list for full assessment.

How will I be contacted?

A practitioner will contact you after the duty team have gathered the required details.

How can I access this service?

The district nursing service delivers high quality, compassionate and holistic care to all patients referred to the service.

The teams across West Dunbartonshire comprise Charge Nurses (who hold a Special Practitioner Qualification in District Nursing), Community Staff Nurses (RN), and Health Care Support Workers and provide nursing care to house bound patients in their home environment.

  • Open access to all patients and their carers.
  • Referral from health, social care and Third Sector colleagues. 

Clydebank Health Centre

Mon - Fri 8.30am -4.30pm contact your own GP for District Nurse contact numbers

For weekends and public holidays
8.30am-4pm Tel 0141 531 6313
and
Mon-Sun 4pm-8.30am Tel 01389 828307

Dumbarton Health Centre

Reception Mon-Fri 8.30am - 6pm
Tel 01389 811847

Mon-Fri 8.30am - 4.30pm contact your own GP for District Nurse contact numbers

Out of hours Mon-Sun 4.30pm - 8.30am Tel: 01389 828307

For weekends and public holidays
8.30am-4pm Tel 01389 828307

 

Vale Centre for Health and Care

Mon-Fri 8.30am - 4.30pm contact your own GP for District Nurse contact numbers

Community Reception: Mon-Fri 8.30am-4.30pm Tel 01389 828200

Out of Hours Mon-Sun - 4.30pm - 8.30am Tel 01389 828307

For weekends and public holidays
8.30am-4pm Tel 01389828307

What is the criteria for applying?

Once contact has been made, the district nurse team will determine if you meet the criteria.

What does this service offer?

  • Palliative care
  • End of life care
  • Medication administration
  • Technical care
  • Anticipatory care
  • Tissue viability (including wound management)
  • Management of complex packages of care
  • Leg ulcer management

Each Health Centre has a Treatment Room available for patients who are not housebound. This service can be accessed via GP practices, referrals from hospitals and other health care professionals. 

Treatment Rooms can be accessed Monday to Friday 08.30 -16.30 and are closed at weekends.

Link to further information

What is SDS? - West Dunbartonshire HSCP (wdhscp.org.uk)

Is there a charge?

No

Timescale

The district nurse team will determine the time scale once contact has been made.

How will I be contacted?

Once contact has been made, a district nurse will provide regular updates.

How can I access this service?

A person can self-refer and can also be referred by their GP and/or another professional.

Referral contact number is for Clydebank:  Tel,. 0141 941 4400 option 3

Email:  Addictions.clydebank@west-dunbarton.gov.uk

Referral contact number for Dumbarton is Tel. 01389 812018

Email:  Addictions.dumbarton@west-dunbarton.gov.uk

Opening hours

Monday - Friday 8.45am - 4.45pm

Access to same day assessment for Opiate Substitution Therapy

Mon-Thurs 9.30am - 2pm Fri 9.30am-12.30pm

Referral contact number is for Clydebank:  Tel 0141 941 4400 option 3

Email:  Addictions.clydebank@west-dunbarton.gov.uk

Referral contact number for Dumbarton is  01389 812018

Email:  Addictions.dumbarton@west-dunbarton.gov.uk

 

What is the criteria for applying?

There is a tier 3 Addictions service offering treatment and support. This service is voluntary.

What does this service offer?

Some of the services offered by Addiction Services include:-

  • Assessment and Care Management
  • Help and Support
  • Information and Advice
  • Recovering, rehabilitation and relapse prevention
  • Harm Reduction
  • Detoxification programmes
  • BBV Testing and Treatment locally

Services will also support people to:

  • Regain and sustain a stable lifestyle
  • Access education, training and employment services
  • Participate in meaningful activities as members of their community
  • Improve family and other relationships

Is there a charge?

No

Timescale

Assessments will be carried out within 21 days of referral being received.

Access to same day assessment for Opiate Substitution Therapy is available by contacting the service.

How will I be contacted?

Via the persons preferred method – Telephone, letter, email.

How can I access this service?

Referral to the service is through GP services.  Please telephone the service if you require any additional information or clarity.

Contact Details

Goldenhill Resource Centre - Clydebank and Old Kilpatrick areas

  • Telephone Number is 0141 941 4400
  • Opening hours are 9am- 5pm Monday to Friday
  • West Dunbartonshire Crisis Team 5pm - 8pm Monday to Friday / 9am - 5pm Saturday, Sundary and public holidays
  • Outwith these times please call 111

Riverview Resource Centre - Dumbarton, Vale of Leven and Bowling areas)

  • Telephone Number is 01389 812070
  • Opening Hours are 9am - 5pm Monday to Friday
  • West Dunbartonshire Crisis Team 5pm - 8pm Monday to Friday / 9am-5pm Saturday, Sunday and public holidays 
  • Outwith these times please call 111

What is the criteria for applying?

Medical referral is required.

What does this service offer?

The Adult Community Mental Health Teams are part of the network of mental health services within West Dunbartonshire.  They aim to provide a locally based service that is responsive to adults with mental health needs that may require either Medical,  Psychology, Nursing, Social Work and Occupational Therapy care. The services are based at Goldenhill Resource Centre, (Clydebank and Old Kilpatrick areas) and Riverview Resource Centre at the Dumbarton Joint Hospital (Dumbarton, Vale of Leven and Bowling areas).  The Adult Community Mental Health Teams support people who have a range of mental health needs.

For those eligible for assessment they will have a full mental health assessment completed.

The multi-disciplinary team will discuss which discipline would be the most suitable to carry out this mental health assessment . This may be carried out by Medical practitioner, psychologist or mental health nurse.

Is there a charge?

No

Timescale

7-8 weeks from referral.

How will I be contacted?

You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.

How can I access this service?

Referral to the service is through GP services.  Please telephone the service if you require any additional information or clarity.

Contact Details

Goldenhill Resource Centre - Clydebank and Old Kilpatrick areas

  • Telephone Number is 0141 941 4400
  • Opening hours are 9am- 5pm Monday to Friday
  • West Dunbartonshire Crisis Team 5pm - 8pm Monday to Friday / 9am - 5pm Saturday, Sundary and public holidays
  • Outwith these times please call 111

Cairnmhor Resource Centre - (Dumbarton, Alexandria and Helensburgh Areas)

Telephone Number: 01389 812032

Opening Hours are 9am - 5pm Monday to Friday

West Dunbartonshire Crisis Team 5pm-8pm Monday to Friday / 9am Saturday, Sunday and public holidays

Outwith these times please call 111

 

What is the criteria for applying?

Medical referral is required.

What does this service offer?

The Older Adults Mental Health Teams are part of the network of mental health services within West Dunbartonshire.  They aim to provide a locally based service that is responsive to older people with mental health needs and people with dementia in Dumbarton, Vale of Leven, Clydebank and Helensburgh areas.  The services are based at Goldenhill Resource Centre, (Clydebank area) and Cairnmhor Resource Centre, Dumbarton Joint Hospital (Dumbarton, Vale of Leven and Helensburgh areas).  The Older Adults Community Mental Health

Teams support people who have a range of mental health needs, and offers specialist assessment for people who are concerned about their memory.  The teams work closely with other services such as Social Work and Alzheimer’s Scotland.  

For those eligible for assessment they will have a full mental health assessment completed.

Is there a charge?

No

Timescale

7-8 weeks from referral

How will I be contacted?

You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.

How can I access this service?

Referral to the service is through GP services.  Please telephone the service if you require any additional information or clarity.

Contact Details

Goldenhill Resource Centre - Clydebank and Old Kilpatrick areas

  • Telephone Number is 0141 941 4400
  • Opening hours are 9am- 5pm Monday to Friday
  • West Dunbartonshire Crisis Team 5pm - 8pm Monday to Friday / 9am - 5pm Saturday, Sunday and public holidays
  • Outwith these times please call 111

Riverview Resource Centre - Dumbarton, Vale of Leven and Bowling areas)

  • Telephone Number is 01389 812070
  • Opening Hours are 9am - 5pm Monday to Friday
  • West Dunbartonshire Crisis Team 5pm - 8pm Monday to Friday / 9am-5pm Saturday, Sunday and public holidays 
  • Outwith these times please call 111

What is the criteria for applying?

The West Dunbartonshire Mental Health Crisis Service, supports our most vulnerable and at risk people who are suffering from a mental health crisis.

What does this service offer?

The West Dunbartonshire Mental Health Crisis Service, supports our most vulnerable and at risk people who are suffering from a mental health crisis.  It offers inconjuction with Mental Health Team, Duty and Out of Hours a 24 hour service for people who are in distress and are at risk of admission to a mental health hospital. The crisis team also provides intensive home support to people on discharge from hospital.

Is there a charge?

No

Timescale

Contact the service and a timescale will be provided.

How will I be contacted?

Contact the service.

How can I access this service?

Referral to the service is through GP services.  Please telephone the service if you require any additional information or clarity.

Contact Details

Vale Centre for Health and Care

Telephone Number: 01389 828203

Opening times: Monday to Friday 9am-5pm

What is the criteria for applying?

The West Dunbartonshire Mental Health Crisis Service, supports our most vulnerable and at risk people who are suffering from a mental health crisis.

What does this service offer?

The Primary Care Mental Health Team which works closely with GPs and other referrers to support people who have common mental health problems such as anxiety and depression.  The team provide community health awareness/information to other services and brief psychological interventions for clients. 

Is there a charge?

No

Timescale

7-8 weeks from referral.

How will I be contacted?

You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.

How can I access this service?

A medication review by a pharmacist can be organised by request through your General Practitioners (GPs). Please telephone the following number if you have any queries.

Telephone: - 01389 828293

What is the criteria for applying?

A referral must come via a GP or an internal HSCP service via Care at Home, District Nurses or Care Homes. A self-referral cannot be made to the service.

What does this service offer?

Providing support to all the general practitioners (GPs), non-medical prescribers, Care Homes and Care at Home. Promoting the safe, effective and economic use of medicines across the area.   The service works across all three health centres within West Dunbartonshire.

Is there a charge?

No

Timescale

Upon receipt of the referral, the service will organise a telephone call.

How will I be contacted?

A pharmacist will contact via telephone once a referral has been made to the service.

How can I access this service? 

Access to the service is via social work referral, CAMHS referral transfer or GP in writing.

Email:YPIM@ggc.scot.nhs.uk  

Telephone: 01389 817494

What is the criteria for applying?

West Dunbartonshire child or residing in one of the 3 WDC Children’s houses or in a foster family setting.

What does this service offer?

We offer a variety of therapeutic interventions to care experienced children and young people aged 0-18 who might have experienced adverse early life experiences or are struggling with their emotional or mental health.  

This service is also available to young people aged 16 – 25 who are vulnerable to homelessness whether care experienced or non- care experienced.  We can offer training and consultation to the networks or teams around the child

Young People in Mind (YPIM) is for young people who are looked after and accommodated in West Dunbartonshire, between the ages of 0-21yrs, including young people who are homeless or living in supported accommodation/ homeless accommodation.

The service aims to promote good mental health and emotional well-being.

YPIM offer individual interventions and consultation with young people and other professionals involved in their support plan.

Is there a charge?

No

Timescale 

Referrers will be offered an initial consultation within two weeks of a referral.

How will I be contacted?

By phone or letter.

How can I access this service?

To make a referral call us on 0141 941 2929, or send a referral query by clicking this link.

Contact Details:

Social Economy Centre, 63 Kilbowie Road, Clydebank,. G81 1BL

Tel: 0141 941 2929    E: admin@stepstones.org.uk   Web: www.stepstones.org.uk

Stepping Stones is a registered charity (SC 019270)

What is the criteria for applying?

Our current services are listed below and available to all residents of West Dunbartonshire who are aged 16 years or older. Self-referrals are accepted.

 What does this service offer?

  • Person Centred Counselling (1:1)
  • Peer Support Work (1:1)
  • General Mental Health Support Work (1:1)
  • Guided Self Help (1:1)
  • Social Groups
  • Walking Groups
  • Relaxation Classes
  • Tai Chi Classes
  • Bereavement and Loss Peer Support Group
  • Women's Support Group
  • Self-Management Classes

Our services can be accessed in the following locations across West Dunbartonshire.

  • Clydebank Library
  • Clydebank Health and Care Centre
  • Ben View Resource Centre, Dumbarton
  • Riverside Church, Dumbarton
  • Vale Centre for Health and Care, Alexandria.

Is there a charge?

All services are free at the point of contact, although donations are accepted.

Timescale

Once a referral is received, waiting times for an initial assessment to discuss the persons’ support is around 4-8 weeks. Each service has a waiting time that can vary between 3-6 months from referral, depending on the amount of referrals we receive. 

How will I be contacted?

Someone from the service will be in contact.

How can I access this service?

Children and Adolescent Mental Health Services (CAMHS) will accept requests for assistance and referrals from all children’s services professionals, adults with concerns and young people where the National Referral Criteria are met. A letter must be sent to the following address:

CAMHS

Vale of Leven Hospital
Main Street
Alexandria
G83 0UA

Telephone: 01389 817324

Details of what detail is required within the letter can be found by accessing the following guidance - Child And Adolescent Mental Health Services: national service specification - gov.scot (www.gov.scot)

What is the criteria for applying?

CAMHS will be available for all children and young people who are aged 0 – 18, and who meet the agreed CAMHS referral criteria in Scotland (see Annex 1 - National Referral Proforma for Child and Adolescent Mental Health Services (CAMHS) in Scotland).

What does this service offer?

NHS Scotland Child and Adolescent Mental Health Services (CAMHS) are multi-disciplinary teams that provide (i) assessment and treatment/interventions in the context of emotional, developmental, environmental and social factors for children and young people experiencing mental health problems, and (ii) training, consultation, advice and support to professionals working with children, young people and their families.

Children, young people and their families will be able to access additional support which targets emotional distress through Community Mental Health and Wellbeing Supports and Services. Community supports and services should work closely with CAMHS and relevant health and social care partners, children’s services and educational establishments to ensure that there are clear and streamlined pathways to support where that is more appropriately delivered by these services.

Is there a charge?

No

Timescale

First assessment appointment is within 18 weeks.

How will I be contacted?

Families are contacted by telephone and letter.

How can I access this service?

Referrals to the team can be made by people with a sensory impairment, by their families or friends, or by other services. person who has a sensory impairment can be accompanied by a member of their family or any other representative they may wish to help them to express their needs and opinions.

Sensory Impairment Team

16 Church Street
Dumbarton
G82 1QL

Tel: 01389 776499

Sensory Impairment Team

Clydebank Health Centre
Queens Quay
Main Avenue
Clydebank
G81 1BS

Tel: 01389 811760

What is the criteria for applying?

Specialist staff work along with people who have sight or hearing loss to identify ways to overcome difficulties, to assess the practical help they may need and to get support from other services. Members of the team work together with other professionals to assist people who have complex difficulties.

What does this service offer?

The Sensory Impairment Team provides a range of supports to people who have a hearing and/or visual impairment, they also offer advice, support and information to the carers of sensory impaired people and carry out assessments of carers' needs.

Assistance can include the provision of equipment to help people overcome practical problems. 

We also provide awareness training to organisations who are in contact/working with people with a sensory impairment.

The emergency SMS service lets deaf and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.

Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.

Is there a charge?

No

Timescale

Timescale will be provided once a referral has been made.

How will I be contacted?

A member of the team will be in contact via telephone once a referral has been made.

Speech and Language Therapy

A person can be referred to the service through GPs, consultants, health care professionals, social workers, occupational therapists, district nurses. Self-referrals are accepted.

Requests for assessment can be made by contacting Speech and Language Therapy service.

Speech and Language Therapy - Adult Services

Vale of Leven Hospital
Main Street
ALEXANDRIA
G83 0UA

Tel. 01389 817380 

What is the criteria for applying?

Referrals can be made for anyone experiencing speech/communication/voice/swallowing/eating and drinking difficulties.

What does this service offer?

Speech and Language Therapists assess, diagnose and treat adults with a wide range of communication difficulties.  They provide services that anticipate and respond to the needs of individuals who experience speech, language, communication or swallowing difficulties.

Is there a charge?

No

Timescale

Upon referral, patients will be added to our triage list and a Speech and Language Therapist will make contact to discuss.

How will I be contacted?

A Speech and Language Therapist will contact you by phone or by letter.

How can I access this service?

Access to the service is through court imposed community orders or subject to statutory licences

16 Church Street
Dumbarton
G82 1QL

01389 738484

criminal.justice@west-dunbarton.gov.uk

What is the criteria for applying?

Service users are subject to statutory supervision via Court or Parole Board.

What does this service offer?

Justice Social Work Services main aims include:

  • Tackling criminal behaviour and reducing risk of re-offending
  • Supervising offenders in the community
  • Assisting prisoners re-settle into the community after release from custody.

Main services include:

  • assessments and reports on offenders to courts to assist decisions on sentencing
  • court social work services to assist those attending court
  • supervising offenders in the community on community payback orders to tackle offending behaviour
  • supervising offenders on drug treatment and testing orders to reduce drug related crime
  • supervising offenders who are required to perform unpaid, useful work for the benefit of the community as part of their order
  • provision of the Caledonian Domestic Abuse programme
  • preparing reports for the Parole Board to assist decisions about release from prison
  • throughcare services including parole, supervised release and other prison aftercare orders to assist public safety and community protection
  • The Women’s Safety Service supports women involved in the Criminal Justice system affected by Domestic Abuse.

Is there a charge?

No

Timescale

This varies dependant on which area of the service you are involved with. Service users will be seen within 24 hours of an order being imposed.

How will I be contacted?

By the service users preferred mode of communication.

How can I access this service?

The service is offered automatically when you have been to court as a witness/victim of domestic abuse. You can access the service if you are a woman allocated to a Justice Service worker.  You may be offered support to refer to Women’s Safety and Support Service from other services you are involved with.

What is the criteria for applying?

You are a woman who has experienced domestic abuse or any other form of gender based violence where there is justice/court involvement.

What does this service offer?

We offer personalised, sensitive and confidential support both individually and in groups to support you to identify and reduce any ongoing risks to your safety. We can support you to recover from the impact of domestic abuse and support you to deal with the wide effects of experiencing domestic abuse and other forms of male violence including improving your overall well-being.

Is there a charge?

There is no charge for this service.

Timescale

We strive to contact you within 10 working days of referral. Mostly this is much sooner but occasionally can take a little longer.

How will I be contacted?

You will initially be contacted by phone or letter. Thereafter you can decide the best way for us to stay in contact and where we can meet for face-to-face contact.