Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support
Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.
Contact is via Single Point of Access by phoning the below telephone numbers during opening times.
Dumbarton: 01389 776499
Clydebank: 01389 811760
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
The practitioner will complete a screening which assesses if the person is eligible for support via HSCP.
A person must have a substantial or critical need to be eligible for support via HSCP.
If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.
There are 4 options for delivery of support under self-directed support. These will be explained to you during the assessment and support planning process.
If you choose for the HSCP to arrange care on your behalf (option 3) our Care at Home service can provide:
If you choose one of the other support options, how this can be used to meet your outcomes will be explored with your allocated worker.
Care at Home | West Dunbartonshire Council (west-dunbarton.gov.uk)
What is SDS? - West Dunbartonshire HSCP (wdhscp.org.uk)
Yes for meal delivery at £2.50
If you are eligible for an indicative budget via SDS and use this for non-personal care support this is chargeable- a financial assessment will determine the charge. View the Charging Policy
You should be contacted by the duty worker within 48 hours of initial contact.
The MLA screening process will determine if there is an urgent need for the service.
If there is not an urgent need the person will be placed on the waiting list for full assessment.
The cut off time for referrals is Friday at 2.30PM for Care at Home.
A practitioner will contact you after the duty team have gathered the required details.
Complete the form in the following link: - Applying for Sheltered Housing | West Dunbartonshire Council (west-dunbarton.gov.uk)
Your Housing application will be assessed by the housing team and you’ll be placed on the waiting list appropriately.
Sheltered Housing | West Dunbartonshire Council (west-dunbarton.gov.uk)
Normal rent charge.
Will be placed on a waiting list and depending what complex of choice you would like to stay in depends how long you will have to wait.
A housing Officer will contact you to view a property when you have been selected as suitable for the vacancy.
There is a team of Social Workers and Social Work Assistants who will be notified by hospital staff when you are in hospital.
A person must have a substantial or critical need to be eligible for a service.Is there an assessment?
Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support
Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.
The service can be a range of services and is based on the persons needs so they can live independently at home or in a Care Home.
Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)
No
There is no timescale, as the assessment is based on your needs and when you will be discharged from hospital.
A social work assistant, or sometimes known as an Early Assessor, will make contact with you while in hospital to ascertain if a HSCP service is required.
Contact is via duty by phoning the below telephone numbers during opening times.
Dumbarton: 01389 776499
Clydebank: 01389 811760
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
The practitioner will complete an screening which allow assess if the person is eligible for the service.
A person must have a substantial or critical need to be eligible for a service.
Once a person is eligible a My Life Assessment will be completed. Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community.
Care homes provide 24 hour care.
A care home may be the best choice:
It can sometimes be possible to arrange a place in a care home outside the West Dunbartonshire Council area if you have family or people you would like to be near and the care home is suitable to meet your assessed needs.
Care Homes - West Dunbartonshire HSCP (wdhscp.org.uk)
Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)
Yes
TBC.
A practitioner will contact you after the duty team have gathered the required details.
Referral is via the GP.
Those over 65 experiencing mental health difficulties which are causing significant impact on their day to day living.
Individuals 65 or under experiencing memory issues that do not appear to be the result of other physical or mental health difficulties.
For those eligible for assessment they will have a full mental health assessment completed.
The multi-disciplinary team will discuss which discipline would be the most suitable to carry out this mental health assessment . This may be carried out by Medical practitioner, psychologist or mental health nurse.
Assessment, support and treatment for severe and enduring mental health issues
This may include:
assessment from our occupational therapists and psychotherapists to consider possible aids and adaptions to promote your independence and help with your day to day functioning
- 1 years Post diagnostic support for those recently diagnosed with dementia
- a duty system which is open 9 am to 5 pm
N/A
No
Routine referrals which have been deemed suitable for nursing assessment in the first instance would normally be seen within 4-6 weeks.
Referrals deemed urgent will be seen within 5 working days
You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.
Contact individual District Nursing Teams
RED - 0141 531 6352
GREEN - 0141 531 6311
YELLOW - 0141 531 6303
PURPLE - 0141 531 6303
OLD KILPATRICK - 0141 531 6305
BLUE - 0141 531 6385
ORANGE - 0141 531 6305
LEVENSIDE - 01389 811838
DUNN - 01389 811843
McDevitt - 01389 811839
RIVERBANK/ALCLUITH - 01389 811816
LENNOX - 01389 828315
INCHCRUIN - 01389 828315
OAKVIEW - 01389 828311
LOCH LOMOND - 01389 828318
DN Weekend/Public Holidays Dumbarton/Alexandria
08:30 - 16:30
01389 828307
DN Weekend/Public Holidays Clydebank:
08:30 - 16:30
0141 531 6313
DN OOH service - 7 days per week 16:30 - 08:30
01389 828307
Patient who receive a palliative diagnosis
· Who are housebound.
Comprehensive nursing assessment.
Support visits for patient who are recently diagnosed.
Disconnection of chemotherapy pumps.
Management of palliative symptoms, including Just In Case Medications and Syringe Drivers.
Patient, family and carer support for the dying patient.
Continence Assessment if required.
Wound management if required.
Equipment if appropriate.
Referral to other palliative and support services if appropriate.
Nursing staff contactable 24hrs per day.
District Nursing - West Dunbartonshire HSCP (wdhscp.org.uk)
No
A timescale will be provided based on the care required.
A referral is via telephone call. A nurse will contact service user, if the referral is not a direct referral from service user.
Launches in Autumn 2023. More Information will be provided.
Contact is via duty by phoning the below telephone numbers during opening times.
Dumbarton: 01389 776499
Clydebank: 01389 811760
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
The practitioner will complete a triage process to determine if the person is eligible for the service and whether there is an urgent need.
A person must have a substantial or critical need to be eligible for a service.
An assessment will be completed by the appropriate practitioner to determine how best to support adults and those who care for them, so that people can live as independently as possible in the community.
Equipment and aids to support independence at home.
Exercise plan from Physio staff.
Support from Rehab Support Worker as appropriate.
Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)
No
You should be contacted by the duty worker within 48 hours of initial contact.
If there is not an urgent need the person will be placed on the waiting list for full assessment.
A practitioner will contact you after the duty team have gathered the required details.
Contact is via duty by phoning the below telephone numbers during opening times.
Dumbarton: 01389 776499
Clydebank: 01389 811760
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
The practitioner will complete an screening which allow assess if the person is eligible for the service.
A person must have a substantial or critical need to be eligible for a service.
Once a person is eligible a My Life Assessment will be completed. Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community.
Care homes provide 24 hour care.
A care home may be the best choice:
It can sometimes be possible to arrange a place in a care home outside the West Dunbartonshire Council area if you have family or people you would like to be near and the care home is suitable to meet your assessed needs.
Care Homes - West Dunbartonshire HSCP (wdhscp.org.uk)
Who can get SDS | West Dunbartonshire Council (west-dunbarton.gov.uk)
Yes
TBC
A practitioner will contact you after the duty team have gathered the required details.
In order to better understand how caring may be impacting on you, it is necessary to complete an Adult Carer Assessment and Support Plan (ACASP). Guidance to help you complete the form is available here.
Upon completion of the form, it should be emailed to Carers of West Dunbartonshire - acasp@carerswd.org.
Carers of West Dunbartonshire can also help you complete the form.
Yes the Carer must meet the unpaid Carers eligibility criteria - Eligibility Criteria for Adult Carers - West Dunbartonshire HSCP (wdhscp.org.uk)
Yes an Adult Carer Assessment and Support Plan will be completed - Adult Carer Assessment and Support Plan - West Dunbartonshire HSCP (wdhscp.org.uk)
NHSGGC - Carers: There is support available - YouTube
Eligibility Criteria for Adult Carers - West Dunbartonshire HSCP (wdhscp.org.uk)
Adult Carer Assessment and Support Plan - West Dunbartonshire HSCP (wdhscp.org.uk)
public_acasp.pdf (wdhscp.org.uk)
No
Carers of West Dunbartonshire aim to engage with service users within 28 days of being registered with them but on average make contact within 10 days.
Either a practitioner from WDC or a member of the carers of West Dunbartonshire will be in touch.
Contact is via Community Learning Disability Team duty by phoning the below telephone numbers during opening times.
0141 232 2190
Opening times
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
Once contact is made the worker will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
The practitioner will complete an screening which allow assess if the person is eligible for the service.
A person must have a substantial or critical need to be eligible for a service.
Once a person is eligible a My Life Assessment will be completed. Following an assessment the team can provide the help and support to adults and those who care for them, so that people can identify and access a service that will support them to live as independently as possible within the community.
Supported Living assists people with all aspects of daily living and Housing Support, including:
Learning Disability - West Dunbartonshire HSCP (wdhscp.org.uk)
Yes, depending on income.
Variable depending on availability of suitable accommodation matched to your need and support requirement.
A practitioner will contact you after the duty team have gathered the required details.
Opening times
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
How do I get in contact?
Email: CAlarm.admin@west-dunbarton.gov.uk
Online referral form: Application for Telecare Service - My West Dunbartonshire (west-dunbarton.gov.uk)
Telephone: 0141 232 2316
There is no criteria, if the person thinks the service will benefit them, then the person can be reviewed to see what type of telecare would benefit them.
Telecare team will conduct an assessment to ensure the appropriate equipment is installed if appropriate.
The community alarm service is delivered to a wide range of service user groups, priority will be given to those:
The community alarm service is staffed 24 hours per day, 365 days per year. Each call is prioritised and assessed as per the nature of the emergency.
Telecare Service/Community Alarm | West Dunbartonshire Council (west-dunbarton.gov.uk)
Yes - £6.50 per week.
Telecare team will conduct an assessment to ensure the appropriate equipment is installed if appropriate.
Telecare service will phone to arrange appointments/install.
Complete Care at Home referral form on Track Care.
The service user must have a critical or substantial need for Care at Home
Personal care only.
Personal care is free in Scotland.
Once the form has been submitted on Micro Strategy, the Care at Home Organisers require 48 hours before a response is provided when the package of care can be provided.
The cut off time for a referral to be submitted on a Friday is 2.30PM. If a referral is provided after this time, then the 48 hours will begin on Monday.
An organiser will contact you to discuss an assessment of your personal care needs.
Access is via Social work referral or transitions process through school.
Contact telephone number is 0141 232 2190 Monday to Friday 9am – 4:45pm. Please request for Duty Social Work.
A practitioner will complete a screening which assesses if the person is eligible for support via HSCP.
A person must have a substantial or critical need to be eligible for support via HSCP.
If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.
Dumbarton Centre offers building based services with some community based activities if suitable for the service user. A variety of opportunities and activities are available both inside and within the building gardens. Specialist equipment is available in the building for those who require this for example track hoists, physiotherapy profile beds, two sensory rooms and rebound therapy. There is also an accessible training kitchen.
All service users will receive a person centred outcome focused support plan. As part of the HSCP service users will have access to health professionals and can be refereed by centre staff. Lunch can be provided at an additional cost and special dietary needs can be accommodated. Staff are highly trained and experienced to support with a variety of individual needs.
Dumbarton Day Centre is open Mon-Thurs 9.15-15.00 and Friday 9.15-14.00.
Dumbarton Centre will incur a Day Services charge set out by the local authority annually. An assisted transport form will be completed at time of referral and if it assessed transport is required this will incur a transport charge. Lunch is currently available at a charge. Packed lunch can also be brought in if preferred. All details can be found in the HSCP charging policy View the Charging Policy All services will be invoiced directly on a monthly basis.
There is no specific timescale for services. It is dependent on availability across both services.
A Social Worker will contact you to carry out initial assessments and arrange any follow up meetings.
Access is via Social work referral or transitions process through school.
Contact telephone number is 0141 232 2190 Monday to Friday 9am – 4:45pm. Please request for Duty Social Work.
A practitioner will complete a screening which assesses if the person is eligible for support via HSCP.
A person must have a substantial or critical need to be eligible for support via HSCP.
If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.
Community Connections provide community based and housing support services for those who do not require the security and facilities available within a building base. Community Connections also facilitate two groups and attend various group support activities, 1-1 support where assessed as being required can also be provided.
Community Connections can provide support 7 days a week between the hours of 7:00 and 21:00. Staff are highly trained and experienced. Housing support services can be offered in order to allow service the support they need to maintain their own tenancies.
Day service charge for Community Connections will be assessed on the amount paid to all service providers by the individual. All services will be invoiced directly on a monthly basis. View the Charging Policy
There is no specific timescale for services. It is dependent on availability across both services.
A Social Worker will contact you to carry out initial assessments and arrange any follow up meetings.
Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support.
Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.
Contact is via Single Point of Access by phoning the below telephone numbers during opening times.
Dumbarton: 01389 776499
Clydebank: 01389 811760
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
The practitioner will complete a screening which assesses if the person is eligible for support via HSCP.
A person must have a substantial or critical need to be eligible for support via HSCP.
If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.
Day services can help individuals stay active, meet with other people and give carers a break. People may only access these services for a short while, for example to regain confidence after a fall or spell in hospital.
N/A
Yes there is a charge of £4.70 per session.
If you are eligible for an indicative budget via SDS and use this for non-personal care support this is chargeable- a financial assessment will determine the charge. View the Charging Policy.
You should be contacted by the duty worker within 48 hours of initial contact.
The MLA screening process will determine if there is an urgent need for the service.
If there is not an urgent need the person will be placed on the waiting list for full assessment.
A practitioner will contact you after the duty team have gathered the required details.
Once a person is eligible a My Life Assessment will be completed. This will identify the outcomes you require support to meet and will provide you with an indicative budget to use to do this. Click link to view Self Directed Support.
Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community. This may involve support from West Dunbartonshire HSCP home care services, other support providers, technology or a combination of these and other supports. The support planning process will inform this.
Contact is via Single Point of Access by phoning the below telephone numbers during opening times.
Dumbarton: 01389 776499
Clydebank: 01389 811760
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
The practitioner will complete a screening which assesses if the person is eligible for support via HSCP.
A person must have a substantial or critical need to be eligible for support via HSCP.
If you are not eligible for a service via HSCP you will be signposted to appropriate third sector or community supports.
There are 4 options for delivery of support under self-directed support. These will be explained to you during the assessment and support planning process.
Based on your needs, the Social worker will determine services which will suit your needs.
Example services are:
What is SDS? - West Dunbartonshire HSCP (wdhscp.org.uk)
Yes and no, depending on the service to meet your outcomes may result in a charge.
If you are eligible for an indicative budget via SDS and use this for non-personal care support this is chargeable- a financial assessment will determine the charge. View the Charging Policy.
You should be contacted by the duty worker within 48 hours of initial contact.
The MLA screening process will determine if there is an urgent need for the service.
If there is not an urgent need the person will be placed on the waiting list for full assessment.
A practitioner will contact you after the duty team have gathered the required details.
The district nursing service delivers high quality, compassionate and holistic care to all patients referred to the service.
The teams across West Dunbartonshire comprise Charge Nurses (who hold a Special Practitioner Qualification in District Nursing), Community Staff Nurses (RN), and Health Care Support Workers and provide nursing care to house bound patients in their home environment.
Clydebank Health Centre
Mon - Fri 8.30am -4.30pm contact your own GP for District Nurse contact numbers
For weekends and public holidays
8.30am-4pm Tel 0141 531 6313
and
Mon-Sun 4pm-8.30am Tel 01389 828307
Reception Mon-Fri 8.30am - 6pm
Tel 01389 811847
Mon-Fri 8.30am - 4.30pm contact your own GP for District Nurse contact numbers
Out of hours Mon-Sun 4.30pm - 8.30am Tel: 01389 828307
For weekends and public holidays
8.30am-4pm Tel 01389 828307
Mon-Fri 8.30am - 4.30pm contact your own GP for District Nurse contact numbers
Community Reception: Mon-Fri 8.30am-4.30pm Tel 01389 828200
Out of Hours Mon-Sun - 4.30pm - 8.30am Tel 01389 828307
For weekends and public holidays
8.30am-4pm Tel 01389828307
Once contact has been made, the district nurse team will determine if you meet the criteria.
Each Health Centre has a Treatment Room available for patients who are not housebound. This service can be accessed via GP practices, referrals from hospitals and other health care professionals.
Treatment Rooms can be accessed Monday to Friday 08.30 -16.30 and are closed at weekends.
What is SDS? - West Dunbartonshire HSCP (wdhscp.org.uk)
No
The district nurse team will determine the time scale once contact has been made.
Once contact has been made, a district nurse will provide regular updates.
A person can self-refer and can also be referred by their GP and/or another professional.
Referral contact number is for Clydebank: Tel,. 0141 941 4400 option 3
Email: Addictions.clydebank@west-dunbarton.gov.uk
Referral contact number for Dumbarton is Tel. 01389 812018
Email: Addictions.dumbarton@west-dunbarton.gov.uk
Monday - Thursday8.45am - 4.45pm
Friday 8.45am - 4.15pm
Access to same day assessment for Opiate Substitution Therapy
Mon-Thurs 9.30am - 2pm Fri 9.30am-12.30pm
Referral contact number is for Clydebank: Tel 0141 941 4400 option 3
Email: Addictions.clydebank@west-dunbarton.gov.uk
Referral contact number for Dumbarton is 01389 812018
Email: Addictions.dumbarton@west-dunbarton.gov.uk
There is a tier 3 Addictions service offering treatment and support. This service is voluntary.
Some of the services offered by Addiction Services include:-
Services will also support people to:
No
Assessments will be carried out within 21 days of referral being received.
Access to same day assessment for Opiate Substitution Therapy is available by contacting the service.
Via the persons preferred method – Telephone, letter, email.
Referral to the service is through GP services. Please telephone the service if you require any additional information or clarity.
Goldenhill Resource Centre - Clydebank and Old Kilpatrick areas
Riverview Resource Centre - Dumbarton, Vale of Leven and Bowling areas)
Medical referral is required.
The Adult Community Mental Health Teams are part of the network of mental health services within West Dunbartonshire. They aim to provide a locally based service that is responsive to adults with mental health needs that may require either Medical, Psychology, Nursing, Social Work and Occupational Therapy care. The services are based at Goldenhill Resource Centre, (Clydebank and Old Kilpatrick areas) and Riverview Resource Centre at the Dumbarton Joint Hospital (Dumbarton, Vale of Leven and Bowling areas). The Adult Community Mental Health Teams support people who have a range of mental health needs.
For those eligible for assessment they will have a full mental health assessment completed.
The multi-disciplinary team will discuss which discipline would be the most suitable to carry out this mental health assessment . This may be carried out by Medical practitioner, psychologist or mental health nurse.
No
7-8 weeks from referral.
You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.
Referral to the service is through GP services. Please telephone the service if you require any additional information or clarity.
Goldenhill Resource Centre - Clydebank and Old Kilpatrick areas
Cairnmhor Resource Centre - (Dumbarton, Alexandria and Helensburgh Areas)
Telephone Number: 01389 812032
Opening Hours are 9am - 5pm Monday to Friday
West Dunbartonshire Crisis Team 5pm-8pm Monday to Friday / 9am Saturday, Sunday and public holidays
Outwith these times please call 111
Medical referral is required.
The Older Adults Mental Health Teams are part of the network of mental health services within West Dunbartonshire. They aim to provide a locally based service that is responsive to older people with mental health needs and people with dementia in Dumbarton, Vale of Leven, Clydebank and Helensburgh areas. The services are based at Goldenhill Resource Centre, (Clydebank area) and Cairnmhor Resource Centre, Dumbarton Joint Hospital (Dumbarton, Vale of Leven and Helensburgh areas). The Older Adults Community Mental Health
Teams support people who have a range of mental health needs, and offers specialist assessment for people who are concerned about their memory. The teams work closely with other services such as Social Work and Alzheimer’s Scotland.
For those eligible for assessment they will have a full mental health assessment completed.
No
7-8 weeks from referral
You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.
Referral to the service is through GP services. Please telephone the service if you require any additional information or clarity.
Goldenhill Resource Centre - Clydebank and Old Kilpatrick areas
Riverview Resource Centre - Dumbarton, Vale of Leven and Bowling areas)
The West Dunbartonshire Mental Health Crisis Service, supports our most vulnerable and at risk people who are suffering from a mental health crisis.
The West Dunbartonshire Mental Health Crisis Service, supports our most vulnerable and at risk people who are suffering from a mental health crisis. It offers inconjuction with Mental Health Team, Duty and Out of Hours a 24 hour service for people who are in distress and are at risk of admission to a mental health hospital. The crisis team also provides intensive home support to people on discharge from hospital.
No
Contact the service and a timescale will be provided.
Contact the service.
Referral to the service is through GP services. Please telephone the service if you require any additional information or clarity.
Vale Centre for Health and Care
Telephone Number: 01389 828203
Opening times: Monday to Friday 9am-5pm
The West Dunbartonshire Mental Health Crisis Service, supports our most vulnerable and at risk people who are suffering from a mental health crisis.
The Primary Care Mental Health Team which works closely with GPs and other referrers to support people who have common mental health problems such as anxiety and depression. The team provide community health awareness/information to other services and brief psychological interventions for clients.
No
7-8 weeks from referral.
You will be contacted via letter in the first instance. In acute or urgent circumstances you may be contacted by telephone.
A medication review by a pharmacist can be organised by request through your General Practitioners (GPs). Please telephone the following number if you have any queries.
Telephone: - 01389 828293
A referral must come via a GP or an internal HSCP service via Care at Home, District Nurses or Care Homes. A self-referral cannot be made to the service.
Providing support to all the general practitioners (GPs), non-medical prescribers, Care Homes and Care at Home. Promoting the safe, effective and economic use of medicines across the area. The service works across all three health centres within West Dunbartonshire.
No
Upon receipt of the referral, the service will organise a telephone call.
A pharmacist will contact via telephone once a referral has been made to the service.
Access to the service is via social work referral, CAMHS referral transfer or GP in writing.
Email:YPIM@ggc.scot.nhs.uk
Telephone: 01389 817494
West Dunbartonshire child or residing in one of the 3 WDC Children’s houses or in a foster family setting.
We offer a variety of therapeutic interventions to care experienced children and young people aged 0-18 who might have experienced adverse early life experiences or are struggling with their emotional or mental health.
This service is also available to young people aged 16 – 25 who are vulnerable to homelessness whether care experienced or non- care experienced. We can offer training and consultation to the networks or teams around the child.
Young People in Mind (YPIM) is for young people who are looked after and accommodated in West Dunbartonshire, between the ages of 0-21yrs, including young people who are homeless or living in supported accommodation/ homeless accommodation.
The service aims to promote good mental health and emotional well-being.
YPIM offer individual interventions and consultation with young people and other professionals involved in their support plan.
No
Referrers will be offered an initial consultation within two weeks of a referral.
By phone or letter.
To make a referral call us on 0141 941 2929, or send a referral query by clicking this link.
Contact Details:
Social Economy Centre, 63 Kilbowie Road, Clydebank,. G81 1BL
Tel: 0141 941 2929 E: admin@stepstones.org.uk Web: www.stepstones.org.uk
Stepping Stones is a registered charity (SC 019270)
Our current services are listed below and available to all residents of West Dunbartonshire who are aged 16 years or older. Self-referrals are accepted.
Our services can be accessed in the following locations across West Dunbartonshire.
All services are free at the point of contact, although donations are accepted.
Once a referral is received, waiting times for an initial assessment to discuss the persons’ support is around 4-8 weeks. Each service has a waiting time that can vary between 3-6 months from referral, depending on the amount of referrals we receive.
Someone from the service will be in contact.
Children and Adolescent Mental Health Services (CAMHS) will accept requests for assistance and referrals from all children’s services professionals, adults with concerns and young people where the National Referral Criteria are met. A letter must be sent to the following address:
Vale of Leven Hospital
Main Street
Alexandria
G83 0UA
Telephone: 01389 817324
Details of what detail is required within the letter can be found by accessing the following guidance - Child And Adolescent Mental Health Services: national service specification - gov.scot (www.gov.scot)
CAMHS will be available for all children and young people who are aged 0 – 18, and who meet the agreed CAMHS referral criteria in Scotland (see Annex 1 - National Referral Proforma for Child and Adolescent Mental Health Services (CAMHS) in Scotland).
NHS Scotland Child and Adolescent Mental Health Services (CAMHS) are multi-disciplinary teams that provide (i) assessment and treatment/interventions in the context of emotional, developmental, environmental and social factors for children and young people experiencing mental health problems, and (ii) training, consultation, advice and support to professionals working with children, young people and their families.
Children, young people and their families will be able to access additional support which targets emotional distress through Community Mental Health and Wellbeing Supports and Services. Community supports and services should work closely with CAMHS and relevant health and social care partners, children’s services and educational establishments to ensure that there are clear and streamlined pathways to support where that is more appropriately delivered by these services.
No
First assessment appointment is within 18 weeks.
Families are contacted by telephone and letter.
Referrals to the team can be made by people with a sensory impairment, by their families or friends, or by other services. person who has a sensory impairment can be accompanied by a member of their family or any other representative they may wish to help them to express their needs and opinions.
16 Church Street
Dumbarton
G82 1QL
Tel: 01389 776499
Clydebank Health Centre
Queens Quay
Main Avenue
Clydebank
G81 1BS
Tel: 01389 811760
Specialist staff work along with people who have sight or hearing loss to identify ways to overcome difficulties, to assess the practical help they may need and to get support from other services. Members of the team work together with other professionals to assist people who have complex difficulties.
The Sensory Impairment Team provides a range of supports to people who have a hearing and/or visual impairment, they also offer advice, support and information to the carers of sensory impaired people and carry out assessments of carers' needs.
Assistance can include the provision of equipment to help people overcome practical problems.
We also provide awareness training to organisations who are in contact/working with people with a sensory impairment.
The emergency SMS service lets deaf and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.
Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.
No
Timescale will be provided once a referral has been made.
A member of the team will be in contact via telephone once a referral has been made.
Speech and Language Therapy
A person can be referred to the service through GPs, consultants, health care professionals, social workers, occupational therapists, district nurses. Self-referrals are accepted.
Requests for assessment can be made by contacting Speech and Language Therapy service.
Vale of Leven Hospital
Main Street
ALEXANDRIA
G83 0UA
Tel. 01389 817380
Referrals can be made for anyone experiencing speech/communication/voice/swallowing/eating and drinking difficulties.
Speech and Language Therapists assess, diagnose and treat adults with a wide range of communication difficulties. They provide services that anticipate and respond to the needs of individuals who experience speech, language, communication or swallowing difficulties.
No
Upon referral, patients will be added to our triage list and a Speech and Language Therapist will make contact to discuss.
A Speech and Language Therapist will contact you by phone or by letter.
Access to the service is through court imposed community orders or subject to statutory licences
16 Church Street
Dumbarton
G82 1QL
01389 738484
criminal.justice@west-dunbarton.gov.uk
Service users are subject to statutory supervision via Court or Parole Board.
Justice Social Work Services main aims include:
Main services include:
No
This varies dependant on which area of the service you are involved with. Service users will be seen within 24 hours of an order being imposed.
By the service users preferred mode of communication.
The service is offered automatically when you have been to court as a witness/victim of domestic abuse. You can access the service if you are a woman allocated to a Justice Service worker. You may be offered support to refer to Women’s Safety and Support Service from other services you are involved with.
You are a woman who has experienced domestic abuse or any other form of gender based violence where there is justice/court involvement.
We offer personalised, sensitive and confidential support both individually and in groups to support you to identify and reduce any ongoing risks to your safety. We can support you to recover from the impact of domestic abuse and support you to deal with the wide effects of experiencing domestic abuse and other forms of male violence including improving your overall well-being.
There is no charge for this service.
We strive to contact you within 10 working days of referral. Mostly this is much sooner but occasionally can take a little longer.
You will initially be contacted by phone or letter. Thereafter you can decide the best way for us to stay in contact and where we can meet for face-to-face contact.
