If you require social care, contact is via duty by phoning the below telephone numbers during opening times.
Telephone number: 01389 776499
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
What is the criteria for applying?
Once contact is made the admin team will complete an initial contact form which will allow a practitioner to get in touch with the person who contacted the team.
A person must have a substantial or critical need to be eligible for a service.
Is there an assessment?
Once a person is eligible a My Life Assessment will be completed. Following an assessment the team can provide the help and support to adults and those who care for them, so that people can live as independently as possible in the community.
Complete the form in the following link: - Applying for Sheltered Housing | West Dunbartonshire Council (west-dunbarton.gov.uk)
Your Housing application will be assessed by the housing team and you’ll be placed on the waiting list appropriately.
Sheltered Housing | West Dunbartonshire Council (west-dunbarton.gov.uk)
Normal rent charge.
Will be placed on a waiting list and depending what complex of choice you would like to stay in depends how long you will have to wait.
A housing Officer will contact you to view a property when you have been selected as suitable for the vacancy.
Opening times
Monday - Thursday 8.45am-4.45pm
Friday: 8.45am-3.55pm
How do I get in contact?
Email: CAlarm.admin@west-dunbarton.gov.uk
Online referral form: Application for Telecare Service - My West Dunbartonshire (west-dunbarton.gov.uk)
Telephone: 0141 232 2316
There is no criteria, if the person thinks the service will benefit them, then the person can be reviewed to see what type of telecare would benefit them.
Telecare team will conduct an assessment to ensure the appropriate equipment is installed if appropriate.
The community alarm service is delivered to a wide range of service user groups, priority will be given to those:
The community alarm service is staffed 24 hours per day, 365 days per year. Each call is prioritised and assessed as per the nature of the emergency.
Telecare Service/Community Alarm | West Dunbartonshire Council (west-dunbarton.gov.uk)
Yes - £8.95 per week.
Telecare team will conduct an assessment to ensure the appropriate equipment is installed if appropriate.
Telecare service will phone to arrange appointments/install.
A person can self-refer and can also be referred by their GP and/or another professional.
Referral contact number is for Clydebank: Tel. 0141 941 4400 option 3
Email: Addictions.clydebank@west-dunbarton.gov.uk
Referral contact number for Dumbarton is Tel. 01389 812018
Email: Addictions.dumbarton@west-dunbarton.gov.uk
Monday - Thursday 8.45am - 4.45pm
Friday 8.45am - 3.55pmpm
Access to same day assessment for Opiate Substitution Therapy
Mon-Thurs 9.30am - 2pm Fri 9.30am-12.30pm
Referral contact number is for Clydebank: Tel 0141 941 4400 option 2
Email: Addictions.clydebank@west-dunbarton.gov.uk
Referral contact number for Dumbarton is 01389 812018
Email: Addictions.dumbarton@west-dunbarton.gov.uk
There are four different levels of service delivery, these enable clients to be referred to and access appropriate types of support.
Some of the services offered by ADRS include:-
Services will also support people to:
No
Assessments will be carried out within 21 days of referral being received.
Access to same day assessment for Opiate Substitution Therapy is available by contacting the service.
Via the persons preferred method – Telephone, letter, email.
Further information is available on the West Dunbartonshire Alcohol and Drug Recovery Services (ADRS) website.
The district nursing service delivers high quality, compassionate and holistic care to all patients referred to the service.
The teams across West Dunbartonshire comprise Charge Nurses (who hold a Special Practitioner Qualification in District Nursing), Community Staff Nurses (RN), and Health Care Support Workers and provide nursing care to house bound patients in their home environment.
West Dunbartonshire District Nursing Services will operate a new Single Point of Access (SPOA) telephone number from Monday 31st August 2026.
📞 0141 531 6353
This number will be available daily from 08:30 to 18:00 and should be used for:
Once contact has been made, the district nurse team will determine if you meet the criteria.
Each Health Centre has a Treatment Room available for patients who are not housebound. This service can be accessed via GP practices, referrals from hospitals and other health care professionals.
Treatment Rooms can be accessed Monday to Friday 08.30 -16.30 and are closed at weekends.
What is SDS? - West Dunbartonshire HSCP (wdhscp.org.uk)
No
The district nurse team will determine the time scale once contact has been made.
Once contact has been made, a district nurse will provide regular updates.
